Phone Numbers Operations Specialist 2
Core
Manage global phone number operations, facilitating porting, short code procurement, and Sender ID requests for customers and carrier partners.
Role type
Operations Specialist (Telecommunications)
Builds
Global connectivity solutions enabling businesses and developers to communicate across the globe
Domain
Telecommunications / Global Communications
Deliverable
client delivery
Required skills
Customer support, SQL fundamentals, API understanding, data analytics, operational troubleshooting, carrier communications management, technical guidance
Preferred skills
Telecommunications services experience, data visualization tools (Looker, Tableau), short code procurement knowledge
Responsibilities
Respond to customer inquiries via email, resolve operational issues, provide technical guidance, coordinate phone number operations, manage carrier communications, handle complex escalations, maintain operational records
Seniority
Mid-level (4–6 years experience)
