Docker Support Engineer (Afternoon shift)
Core
Deliver top-tier customer support and expert-level troubleshooting for Docker technologies and products, resolving complex platform-level issues for enterprise clients.
Role type
Senior IC Docker Support Engineer
Builds
Customer support resolutions, knowledge base content, and platform improvements for Docker products
Domain
Cloud Infrastructure / Containerization
Deliverable
client delivery
Required skills
Docker (Engine, Hub, Desktop), Linux troubleshooting, enterprise technical support, Go/Python/JavaScript, Kubernetes, CI/CD, macOS/Windows/Linux systems
Preferred skills
AI and agentic tools, cross-functional collaboration, on-call rotation management
Technologies
Docker, Kubernetes, Go, Python, JavaScript, macOS, Windows, Linux
Responsibilities
Apply advanced troubleshooting techniques on critical problems spanning the Docker technology stack, engage with engineering to identify bugs, create best-in-class help content, participate in on-call rotations, perform knowledge base audits, drive resolution for complex issues via enterprise calls or screen-sharing
Seniority
Senior, hands-on IC
