Front Office Supervisor - Crown Sydney
Core
Oversee daily Front Office operations and deliver exceptional luxury guest experiences at Sydney's most luxurious integrated resort.
Role type
Front Office Supervisor
Builds
Seamless guest journey across Front Office, Reservations, and Housekeeping
Domain
Luxury hospitality / Integrated resort
Deliverable
product features
Required skills
Team leadership, service recovery, operational efficiency, inventory management, staff coaching, recruitment support, cross-department collaboration, Opera/Opera Cloud PMS
Responsibilities
Lead and support the Front Office team to deliver exceptional luxury guest experiences, drive smooth and efficient Front Office operations across all shifts, act as the first point of escalation for guest concerns and operational challenges, monitor room inventory and availability, conduct daily team briefings, coach and develop team members, support recruitment and onboarding, identify opportunities to improve operational efficiency and revenue performance, collaborate with Sales, Reservations, Housekeeping and Hotel Operations teams.
Seniority
Mid-level, hands-on IC
