Change Manager
Core
Lead the transition of an approved ICT operating model into business-as-usual operations, ensuring future-state processes are fit for purpose and aligned with organizational objectives.
Role type
Senior IC ICT Operating Model Change Specialist
Builds
Future-state ICT operating models, governance frameworks, and sustainable ways of working
Domain
ICT / Technology Operations / Healthcare & Public Health
Required skills
ICT operating model design, ICT service management frameworks, stakeholder engagement, change implementation, risk management, process design, governance definition, organizational transformation
Preferred skills
Healthcare or digital health domain experience, ITIL/ITSM knowledge, large-scale business transformation experience, consulting/advisory background
Technologies
ITIL, IT Service Management (ITSM)
Responsibilities
Lead implementation and embedding of future-state ICT operating model; Design and establish ICT governance and service delivery processes; Facilitate stakeholder engagement and drive adoption; Identify and manage implementation risks and dependencies; Monitor implementation outcomes and recommend continuous improvements; Maintain service stability during transformation
Seniority
Senior, hands-on IC
