Premium Membership Casual
Core
Provide responsive customer service and operational support for AFL Premium Membership customers across phone, email, in-person channels, and at major events.
Role type
Customer service and operations associate (sports venue)
Builds
Premium membership experiences, event operations, and customer support services for AFL patrons
Domain
Sports & Entertainment
Deliverable
product features
Required skills
Customer service, hospitality, membership management, ticketing, event coordination, CRM/database usage, Microsoft Office proficiency, issue resolution, stakeholder collaboration
Preferred skills
AFL competition knowledge, Archtics system experience, adaptability in high-pressure environments
Responsibilities
Deliver professional service via phone, email, and in person; maintain accurate membership records; assist with hospitality and premium bookings; support customer entry and ticketing at match days; resolve customer issues and escalate complex matters; provide operational support for member events; identify recurring operational issues and share insights
Seniority
Entry to Mid-level, hands-on IC
