Head of Program Operations
Core
Lead systems for program planning, scheduling, staffing, and service delivery to support youth and families accessing nature-based programs.
Role type
Senior operations leader (non-profit/outdoor recreation)
Builds
Operational systems, work plans, budgets, and resource management for community programs
Domain
Non-profit / Outdoor recreation / Social impact
Required skills
Operational leadership, strategic planning, project management, budgeting and forecasting, procurement and contract management, data analysis, stakeholder partnership management, team supervision, risk management
Preferred skills
Change management, volunteer management, outdoor safety certifications, first aid, experience with Microsoft Dynamics or Salesforce
Technologies
Microsoft 365, CRM systems, registration platforms, scheduling tools, reporting systems, databases, project management tools, Microsoft Dynamics, Salesforce, SharePoint, Power BI
Responsibilities
Lead systems for program planning, scheduling, staffing, and service delivery; Turn strategic priorities into work plans and budgets; Support annual operating plans and resource planning; Use data to strengthen programs and support decision-making; Oversee program assets, equipment, and maintenance; Champion safety and risk-aware decision-making; Supervise staff and build team culture
