Head Of Content

## About the role The Head of Content is responsible for leading and managing the team of Content Producers who are responsible for the development, management and execution of a career growth-focused content publishing strategy. The team comprises writers and career consultants who work with candidates for producing mostly career related documents. ## Job responsibilities - Train and develop the team in order to be able to accept and execute the challenging writing assignments and deliver solutions as per requirements of the clients. - Define the content development plan including text and multimedia components, acquire and manage products; negotiate with authors, freelancers and other parties; direct accounts; schedule deliverables; adhere to product and departmental budgets. - Manage daily operational bottlenecks and strive to resolve them. Create new processes and client servicing standards. Establish SLAs. Conduct periodic competitive audits. - Manage the team and handle escalations. Manage resources and resolve issues as they arise. - Speak with clients when needed. Delegate work and get it done on time. - Undertake contractual negotiations with writing prospects and issue final contracts after appropriate approvals from senior management. - Undertake secondary research activities to come up with unique, innovative document formats and content strategies. - Supervise writers, editors, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style. Ensure that each document meets prescribed Quality Standards and Norms. - Establish a network of freelance writers, identify potential authors through scouting and researching and utilizing industry contacts. - Recruit and onboard resources as and when the requirement arises. - Maintain proper reporting and MIS. Verify and vet invoices raised by freelance writers. - Work with the CEO on ad-hoc projects. Produce content for growth hacking, branding and/or marketing. Map out a content strategy to support marketing initiatives, both short- and long-term. Integrate content activities within traditional marketing campaigns. - Work on social media content and represent the company through blogs, facebook and twitter. - Handle PR related content for the company.