VIC Embedded Onsite Technician Team Lead
Core
Senior technical escalation point and team lead for embedded AV technicians, providing high-level troubleshooting, system health checks, and service coordination in client environments.
Role type
Senior IC AV technician team lead
Builds
High-quality Audio Visual and Unified Communication systems and solutions for corporate, government, education, and defence sectors
Domain
Workplace technology integration (AV, UC, Video Conferencing)
Required skills
AV troubleshooting, video conferencing platforms (Microsoft Teams Rooms, Poly), AV control systems (Crestron, Q-SYS), fault-finding, ITSM platforms (ServiceNow), team coordination, technical documentation, service reporting
Preferred skills
Mentoring and training, prioritizing competing requirements, collaborative approach
Technologies
Microsoft Teams Rooms, Poly, Crestron, Q-SYS, ServiceNow
Responsibilities
Acting as senior technical escalation point, troubleshooting complex AV/video conferencing/control/audio/display systems, completing system health checks and preventative maintenance, managing and prioritizing support tickets, mentoring and training embedded technicians, producing monthly service reporting
Seniority
Senior, hands-on IC with leadership responsibilities
