Venue Supervisor | Australian Museum
Core
Lead daily operations of café, restaurant, and event services at a cultural museum, ensuring high standards of food, beverage, and guest experience.
Role type
Venue Supervisor (Hospitality)
Builds
Food and beverage service experiences for museum visitors
Domain
Hospitality / Cultural Institution
Deliverable
product features
Required skills
Team leadership and coaching, Coffee preparation and quality control, Beverage service knowledge, Roster creation and labor management, Operational compliance, Guest feedback resolution
Preferred skills
Experience in busy café/restaurant environments, Problem-solving under pressure, Weekend and holiday availability
Responsibilities
Lead, coach, and inspire front-of-house team members; Train and mentor staff in service standards and coffee/beverage skills; Create effective rosters; Support achievement of labor, sales, and customer satisfaction targets; Oversee daily venue operations and compliance; Manage guest feedback and resolve service issues.
Seniority
Mid-level, hands-on leader