Guest Service Agent
Core
First point of contact for guests, managing check-ins/check-outs, handling enquiries/complaints, and supporting front desk operations to ensure a seamless guest journey.
Role type
Guest Service Agent
Builds
Front desk operations and guest experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Customer service, multi-tasking, communication, problem-solving, reservation management, collaboration
Responsibilities
Greet guests upon arrival and departure, process check-ins and check-outs, handle guest enquiries and complaints, answer phone calls and emails, assist with reservations and room assignments, collaborate with housekeeping and other departments, maintain knowledge of hotel facilities and local attractions
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