Customer Support Officer - Correspondence
Core
Handle customer enquiries, appeals, and infringement matters through professional written communication and case investigation.
Role type
Customer Support Officer (Correspondence)
Builds
Customer correspondence responses and case resolutions for parking technology and infringement management services.
Domain
Smart cities / Parking technology / Infringement management
Deliverable
client delivery
Required skills
Exceptional written communication, critical thinking, analytical problem-solving, policy interpretation, time management, attention to detail
Preferred skills
Local government experience, infringement management knowledge, case management platform experience
Responsibilities
Prepare clear written responses to customer enquiries and complaints, investigate and assess cases to make compliant decisions, collaborate with internal stakeholders to resolve issues, apply legislation and procedures accurately, manage high-volume correspondence while maintaining quality standards
Seniority
Individual Contributor