Membership Manager | Robina
Core
Lead a Member Support Consultant team to drive membership growth, manage front desk operations, and ensure exceptional service standards for fitness club members.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for fitness clubs
Domain
Fitness & Wellness
Required skills
sales, customer service, team management and mentoring, sales training, customer journey management, retention strategy, rostering, business computer systems
Preferred skills
up-selling, cross-selling, KPI achievement
Technologies
business computer systems
Responsibilities
Manage daily workflow of the MSC team to meet monthly sales targets; Achieve individual monthly and annual sales targets; Create structures to ensure the MSC team meets daily performance criteria; Assist in delivering sales training to the MSC team; Achieve member retention and growth budgets; Respond to enquiries within 24 hours; Support development of initiatives to drive membership growth; Support development of the MSC fortnightly roster
Seniority
Senior, hands-on IC with team leadership