Customer Service Representative (CSR) Warrawong – Wollongong
Core
Handle inbound calls, schedule service requests, manage website bookings, conduct follow-up and outbound calls, and track advertising sources for a plumbing and electrical company.
Role type
Customer Service Representative
Builds
Customer service interactions and service scheduling for residential and commercial clients
Domain
Home services (plumbing & electrical)
Deliverable
client delivery
Required skills
Phone etiquette, email communication, Microsoft 365, CRM systems, scheduling, data tracking, general administration
Responsibilities
Handle 300-500 inbound calls per week, manage website scheduling requests, conduct customer follow-up calls, make outbound calls during quiet periods, track advertising sources, provide general admin support