Delivery Manager
Core
Lead complex enterprise software implementations for external customers, owning both delivery outcomes and commercial relationships.
Role type
Senior Delivery Manager (Enterprise SaaS)
Builds
End-to-end delivery of B2B SaaS implementations for enterprise clients
Domain
B2B SaaS, Enterprise Software Implementation, Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leading concurrent enterprise implementations, commercial accountability (budgets, forecasts, invoicing), negotiating scope and change, managing executive customer relationships, translating contracts to delivery outcomes, making trade-off decisions, navigating difficult customer conversations, cross-functional collaboration
Preferred skills
Insurance technology experience, scaling delivery frameworks, pre-sales support (discovery, scoping, estimation)
Technologies
None specified
Responsibilities
Lead multiple complex enterprise software implementations from initiation to go-live; Own project financial health including budgets and commercial risk; Manage and negotiate scope changes and change requests; Lead difficult customer conversations and expectation resets; Work with Product, Engineering, and Sales to resolve issues; Support pre-sales discovery and implementation planning
Seniority
Senior, hands-on IC with commercial ownership
