English Speaking - Technical Support Analyst
Core
Diagnose and resolve hardware and software technical issues for customers while adhering to data privacy standards.
Role type
Technical Support Analyst
Builds
Resolved customer inquiries and service-related issues
Domain
BPO / Customer Service / IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, issue escalation, customer communication, Microsoft Office proficiency, data privacy compliance
Preferred skills
Electronics affinity, BPO experience
Responsibilities
Take ownership of customer-reported issues from start to resolution, research and troubleshoot hardware and software problems, escalate unresolved issues to internal teams, provide clear product and service guidance, maintain compliance with data privacy policies
Seniority
Entry-level / Individual Contributor
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