Patient Access Team Leader - ISC
Core
Lead and manage the Patient Access team to deliver high-quality service and outstanding patient experience at a leading oral health teaching institution.
Role type
Senior clinical operations team leader
Builds
Patient access services and administrative operations for a dental hospital
Domain
Healthcare / Dental / Clinical Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, recruitment, rostering, performance management, incident management, budget management, financial reconciliation, stakeholder liaison, continuous improvement
Preferred skills
Titanium experience, customer complaint resolution
Technologies
Titanium
Responsibilities
Lead and manage the patient administration team including recruitment, rostering, leave management, onboarding, coaching, training, and performance management; Oversee waitlist, recall, and appointment book management to support effective chair utilization; Manage team budgets for salaries and consumables; Manage financial reconciliation, refunds, and coding adjustments for the Child Dental Benefit Scheme; Act as a key point of contact for clinicians and other stakeholders to support improved patient experience.
Seniority
Senior, hands-on IC