Telephony & Collaboration Services Lead
Core
End-to-end ownership, governance, and operational management of the organization's enterprise telephony service (Cisco Webex Calling integrated with Microsoft Teams), ensuring reliability, performance, security, and alignment with business requirements.
Role type
Senior IC Telephony & Collaboration Services Lead
Builds
High-quality, cost-effective enterprise communication services
Domain
Financial Services / Enterprise Telephony & Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Webex Calling, Microsoft Teams telephony integration, Cisco CUBE (vCUBE), SIP, PSTN, Direct Routing, Session Border Controllers (SBCs), cloud telephony, TCP/IP, routing, switching, QoS, WAN, SD-WAN, DNS, DHCP, voice quality troubleshooting, MSP/carrier/vendor management, ITIL service management
Technologies
Cisco Webex Calling, Microsoft Teams, Cisco CUBE, vCUBE, SIP, PSTN, Direct Routing, SBCs, SD-WAN
Responsibilities
Ensure service reliability, performance, security, and continuous improvement; manage relationships with Managed Service Providers (MSPs), vendors, and internal technology teams; troubleshoot voice quality issues, call routing, latency, jitter, packet loss, and telephony service incidents.
Seniority
Senior, hands-on IC