Service Advisor
Core
Manage the customer journey for vehicle servicing and repairs from booking to collection, coordinating with the workshop and providing clear communication.
Role type
Service Advisor (Automotive Aftersales)
Builds
Scheduled vehicle servicing and repair appointments
Domain
Automotive retail and aftersales
Deliverable
client delivery
Required skills
automotive technical knowledge, customer relationship management, job card and quote preparation, loan vehicle management, dealership system proficiency, conflict resolution
Preferred skills
identifying service and sales opportunities, multi-tasking, proactive approach