Customer Success Manager
Core
Managing key dealer and OEM client relationships for the Industry & Leisure business (bikes, boats, caravans, trucks, machinery) to drive retention, adoption, and growth.
Role type
Customer Success Manager (Entry-level)
Builds
SaaS subscription value and customer outcomes for Industry & Leisure customers
Domain
Automotive marketplace / Industry & Leisure
Deliverable
client delivery
Required skills
relationship management, commercial acumen, customer retention strategies, performance analysis, CRM proficiency, virtual engagement
Preferred skills
presenting performance insights, identifying at-risk customers, managing high-volume portfolios
Technologies
Salesforce, Dynamics
Responsibilities
Drive customer retention and product adoption, conduct customer reviews and health monitoring, implement retention strategies for at-risk accounts, collaborate with State Managers and Account Executives, deliver value-based recommendations
Seniority
Entry-level, 2+ years experience