Application Support Engineer | Defence
Core
Provide Level 2/3 application and systems support, perform root cause analysis, and manage incidents for critical applications in a Linux-based environment to enable Defence analysts' decision-making.
Role type
Application Support Engineer (Linux/Unix)
Builds
Supports the JP2096 Intelligence, Surveillance and Reconnaissance (ISR) system
Domain
Defence / Intelligence / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Unix troubleshooting, incident management, root cause analysis, scripting/automation, network protocols, application lifecycle knowledge
Preferred skills
ITIL Foundations, Elastic Search/Observability, open-source technologies
Technologies
Linux, Unix, Elastic Search, ITSM tools
Responsibilities
Provide Level 2/3 application and systems support in a Linux/Unix environment; Own incidents end-to-end from triage to resolution; Perform root cause analysis of application and system issues; Deploy software updates, patches, and fixes; Collaborate with developers to improve application reliability; Create and maintain operational and technical documentation
Seniority
Mid-level, hands-on IC
