Customer Service Representative
On-site
Core
First point of contact for industrial customers, handling orders, problem resolution, and delivery coordination for cementitious grouts and mortars.
Role type
Customer Service Representative
Builds
Sales orders, delivery dockets, and customer invoices for industrial clients
Domain
Construction materials / Industrial manufacturing
Required skills
Order management, ERP system usage, invoice processing, payment processing, product knowledge, Microsoft Office
Preferred skills
Ostendo (ERM) experience
Responsibilities
Receive customer orders via phone and email, create sales orders in Ostendo, generate daily delivery dockets, allocate deliveries, generate customer invoices, review transport supplier invoices, process credit card payments, maintain product knowledge
Seniority
Individual Contributor