Area Collection Manager - Manager - Lending Collections (Frontend)
Core
Manage end-to-end lending collections across delinquency buckets, driving resolution strategies and ensuring portfolio health for on-ground and tele-calling teams.
Role type
Senior IC Area Collection Manager (Lending Collections)
Builds
Collection strategies and portfolio health improvements for banking/financial services clients
Domain
Financial Services / Lending / Collections
Deliverable
client delivery
Required skills
Delinquency management, Team leadership, Vendor management, Analytics & reporting, Compliance governance, Negotiation
Preferred skills
RBI regulatory knowledge, MIS analysis, Performance tracking
Technologies
Dialer systems, CRM, Audit tools
Responsibilities
Manage collections across delinquency buckets (0–30, 31–60, and higher DPD segments), Design and optimize tele-calling patterns based on customer risk profiling, Lead large teams including Collection Managers and Team Leaders, Ensure strict adherence to RBI guidelines and regulatory standards, Track and analyze KPIs such as CE%, RPC, PTP, and resolution ratios, Drive legal escalation for critical/high-risk cases
Seniority
Senior, hands-on IC