Box Office Supervisor
Core
Lead and support the Box Office team to deliver exceptional customer experiences and manage ticketing operations for HOTA's events and programs.
Role type
Part-time supervisory IC box office manager
Builds
Ticket sales, inventory management, and customer service for arts, culture, and events
Domain
Tourism, arts, culture, and events
Deliverable
product features
Required skills
Team supervision, ticketing operations, customer service, roster management, sales management, inventory control, data analysis, CRM systems proficiency
Preferred skills
Experience with Tessitura, Employment Hero, Artifax, Cuseum, Zendesk, Microsoft Office Suite
Responsibilities
Supervise and coach Box Office team members, manage team rosters and staffing levels, oversee ticket sales and inventory, coordinate special ticketing requests, prepare sales reports and analyze performance data, provide customer service and resolve ticketing issues, support membership sales and engagement, collaborate with event promoters and internal teams
Seniority
Part-time, supervisory IC