Desktop Support Specialist
Core
First line technical support for artists and staff, ensuring hardware, software, and infrastructure run smoothly to prevent production interruptions.
Role type
Desktop Support Engineer
Builds
Maintains hardware, software, and network infrastructure for an animation studio
Domain
Animation / Creative Technology
Required skills
Active Directory, Google Workspace, Windows Server, AWS, Hyper-V, Proxmox, KVM, Docker, Fleet, Salt, Puppet, DHCP, DNS, SMB, ESET, Fortigate, Kerberos, TLS, Unreal, Unity, AdobeCC, Maya, ToonBoom, MSOffice, AV equipment, network monitoring tools
Preferred skills
Animation/gaming culture knowledge, organizational skills, willingness to learn
Technologies
Unreal, Unity, AdobeCC, Maya, ToonBoom, ESET, Fortigate, Kerberos, TLS, AWS, Windows Server, Hyper-V, Proxmox, KVM, Docker, Fleet, Salt, Puppet
Responsibilities
Troubleshoot hardware/software issues on-site and remotely, repair and maintain office hardware and AV equipment, install and troubleshoot CG/animation software suites, manage user accounts and group policies, maintain cyber security measures and AV, manage Perforce, deploy monitoring tools, assess network operations improvements, create and maintain helpdesk and technical documentation, record hardware/software inventory
Seniority
Individual Contributor, hands-on support