Payroll Program Manager
Core
Own strategy, operational design, and success metrics for a growing embedded payroll offering, shaping onboarding and support processes.
Role type
Senior Program Manager (Embedded Payroll)
Builds
Scalable onboarding playbooks, support workflows, and customer-facing experience for an embedded payroll product.
Domain
Fintech / HR Technology / Payroll
Deliverable
product features
Required skills
Program management, operational design, playbook creation, stakeholder management, people leadership, cross-functional coordination, metric definition and reporting, partner relationship management, process improvement, feedback translation to product/engineering
Preferred skills
Fintech, HR technology, or payroll domain experience, experience building programs from the ground up, direct team management experience
Technologies
None stated
Responsibilities
Design and improve onboarding playbooks and support triage processes; Build documentation and Help Center foundations; Own the roadmap and operational priorities; Define and report on KPIs (time-to-launch, CSAT, etc.); Serve as senior point of contact for strategic partner relationships; Manage and coach Implementation Account Managers and Payroll Specialists; Coordinate with Engineering, Compliance, and Customer Success; Translate customer pain points into actionable feedback for Product and Engineering
Seniority
Senior, hands-on IC with people leadership
