Editor and Writer – Customer Stories
Core
Own the customer story programme end-to-end, sourcing stories, interviewing customers, writing case studies, and editing content for publication.
Role type
Editor and Writer (Customer Stories)
Builds
Customer stories, case studies, testimonials, quote banks, and web/social copy.
Domain
B2B technology / Unified Communications (UCaaS)
Deliverable
product features
Required skills
Interviewing, writing case studies, editing copy, managing review/approval processes, adapting content formats, tracking story usage, working with technical subject matter
Preferred skills
Journalism or publishing background, experience in B2B/tech settings, portfolio of published work, ability to work independently
Technologies
None stated
Responsibilities
Build and maintain a pipeline of customer stories; Interview partners and customers to extract details and quotes; Write accurate and readable customer stories; Edit and sharpen copy produced elsewhere; Manage the review and approval process with customers; Adapt stories into various formats; Track story output and usage to prioritize the pipeline
Seniority
Individual Contributor