Customer Service Representative
Core
Junior Customer Service Representative supporting SMBs with payment platform issues via email and chat.
Role type
junior IC customer service representative
Builds
Apron's fintech payment platform for small businesses
Domain
fintech / payments
Deliverable
client delivery
Required skills
customer support experience, email/chat communication, issue investigation, escalation management, product guidance, feedback reporting, task prioritization
Preferred skills
familiarity with Intercom/Zendesk/Confluence, additional languages
Technologies
Intercom, Zendesk, Confluence
Responsibilities
Respond to customer inquiries via email and chat; Provide guidance on platform features; Investigate and resolve payment processing and account issues; Escalate complex cases; Report customer feedback to product teams; Participate in process improvement projects
Seniority
Junior, hands-on IC