Director of Service Delivery
Core
Lead day-to-day service operations for a Medicaid-based family caregiver support platform, ensuring consistent, high-quality care delivery across multiple markets while scaling the organization.
Role type
Director of Service Delivery (Player-coach leadership)
Builds
Scaled care delivery systems, coaching operations, and field nursing services for family caregivers
Domain
Healthcare / Social Services / Medicaid / Home-based care
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Clinical leadership (NP/RN/LCSW), operational strategy, team scaling, compliance management, quality assurance, cross-functional partnership
Preferred skills
Experience with aging populations, dementia care, PACE programs, Medicaid regulations, value-based care
Technologies
N/A
Responsibilities
Ensure stable service delivery across markets; define guardrails for caseloads and documentation; monitor escalations and operational risks; reinforce coaching and clinical quality standards; manage compliance and audit readiness; lead and develop teams of 20+ frontline staff; improve care model based on caregiver outcomes; partner cross-functionally with Product, Engineering, and Compliance
Seniority
Director, hands-on leadership
