Service Advisor | Mercedes-Benz
Based in Australia
Core
Point of contact between customers and the workshop, coordinating vehicle pick-up, cleaning, delivery, and repair order closure.
Role type
Service Advisor
Builds
Service appointments and repair orders for Mercedes-Benz vehicles
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
customer service, vehicle communication, invoice preparation, repair order management, time management
Preferred skills
ERA Net/Power experience, automotive brand experience
Responsibilities
coordinate customer car pick up, cleaning and delivery time; liaise with customers on estimated completion times and updates; prepare invoices and close allocated repair orders
Seniority
Individual Contributor