UX Researcher
Core
Lead end-to-end UX research on highly technical cloud infrastructure products for developers, DevOps engineers, and system administrators, while scaling ResearchOps practices and empowering product teams to conduct independent research.
Role type
Senior UX Researcher (ResearchOps & Enablement)
Builds
Cloud infrastructure products (bare metal, containerization, serverless, AI) for B2B technical users
Domain
Cloud computing / Enterprise technology
Required skills
UX Research (discovery, usability testing, quantitative/qualitative), Technical product research (B2B, cloud, SaaS), ResearchOps (scalable processes, insight management), Stakeholder enablement (coaching PMs/Designers), Research tools (Figma, analytics platforms), AI integration
Preferred skills
Experience with AI-powered research tools, Cross-product behavioral analysis
Technologies
Figma, FigJam, Web analytics platforms
Responsibilities
Lead end-to-end UX research initiatives from discovery to usability testing; Partner with Product Managers and Designers to frame research questions and translate findings into actionable recommendations; Develop and scale ResearchOps practices including workflows and insight management; Contribute to the development and adoption of the Insight Hub; Empower non-researchers to conduct high-quality research independently; Explore and integrate AI-powered tools to improve research efficiency; Identify cross-product user needs and behavioral patterns; Advocate for user-centered decision-making and follow up on impact on product roadmaps.
Seniority
Senior, hands-on IC
