ICT Support Officer
Core
Provide hands-on technical support for hardware, software, and mobile devices to staff and councillors within a local government organization.
Role type
ICT Support Officer (Service Desk)
Builds
Reliable technology services and a positive end-user experience for local government staff.
Domain
Local Government / End-User Computing
Required skills
Hardware troubleshooting, software troubleshooting, mobile device support, service desk ticketing, incident management, asset management, technical documentation, application deployment support
Preferred skills
Project rollout support, Standard Operating Environment (SOE) maintenance
Technologies
Service Desk ticketing systems, mobile devices, end-user computing environments
Responsibilities
Provide technical support for mobile devices and the end-user computing environment, log and prioritize service desk tickets, troubleshoot hardware and software issues, maintain the Standard Operating Environment, update ICT support documentation, assist with application rollouts
Seniority
Experienced, hands-on IC