Customer Support Agent
Core
Deliver excellent customer experience for an innovative SaaS platform specializing in sales outreach automation by providing timely, effective, and personalized assistance through live chat and email.
Role type
Customer Support Agent
Builds
Customer support operations for an international user base
Domain
SaaS / Sales Outreach Automation
Required skills
Live chat and email support, troubleshooting technical issues, customer onboarding, feedback collection, process improvement, time management, problem-solving
Preferred skills
SaaS business environment experience, familiarity with LinkedIn automation and sales outreach platforms
Technologies
Intercom, Zendesk, Jira, Salesforce
Responsibilities
Respond to customer inquiries through live chat and email, troubleshoot technical issues and escalate bugs, guide new users through onboarding, collect and communicate customer feedback to internal teams, identify recurring issues to suggest process enhancements, manage multiple customer requests simultaneously
Seniority
Mid-level, 2+ years experience