Support Coordinator
Core
Administrative and customer service support for a new retirement living community, managing resident accounts, site operations, and welcoming new residents.
Role type
Support Coordinator (Retirement Living)
Builds
Resident accounts, contracts, invoices, site administration, and community events
Domain
Retirement Living / Aged Care
Deliverable
product features
Required skills
Resident account management, contract administration, customer service, event planning, staff rostering, volunteer coordination, Microsoft Office, Salesforce
Preferred skills
First Aid certification, prior Retirement Living experience, event management experience
Technologies
Riskman, Salesforce, Microsoft Office
Responsibilities
Manage site administration including resident accounts, contracts, and invoices; Support sales and marketing of vacant villas; Deliver customer-focused service to residents and families; Build relationships with residents, staff, and volunteers; Support the Residents Committee with social events; Manage staff rosters; Produce community newsletters; Coordinate volunteers; Liaise with co-located aged care team.
Seniority
Mid-level, hands-on IC
