Senior Customer Care Representative
Core
Senior support partner resolving complex enquiries and escalations for healthcare professionals and customers of medical technology products.
Role type
Senior Customer Care Representative (IC)
Builds
Customer support services and issue resolution for medical device clients
Domain
Healthcare / Medical Technology
Deliverable
client delivery
Required skills
complex problem solving, relationship building, process improvement, ownership of issues, prioritization, customer experience management
Preferred skills
CRM/ERP platform proficiency, complaint resolution, regulated industry experience
Responsibilities
Managing customer enquiries, assisting with escalations, identifying process improvements, building stakeholder relationships, taking ownership of issues to resolution
Seniority
Senior, hands-on IC
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