Customer Service Representative
Core
Frontline sales and customer service representative handling trade counter operations, order processing, and product recommendations for security solutions.
Role type
Customer Service Representative (Trade Counter)
Builds
Sales orders, customer quotes, and product recommendations for security technology solutions.
Domain
Security technology distribution and sales
Deliverable
product features
Required skills
Order processing, product knowledge, customer relationship management, communication, time management, Microsoft Office, ERP systems
Preferred skills
Experience in trade sales or customer service, distribution environment, electronic security, technology distribution, technical products
Responsibilities
Serve customers at the trade counter, process sales orders, respond to product and order enquiries, prepare accurate quotes, recommend security products, coordinate with operations and purchasing teams, manage returns and stock requests.
Seniority
Entry to Mid-level, frontline IC