Automation Specialist
Core
Develop applications, APIs, and workflow automation to test, diagnose, and support customer services for large government and enterprise clients.
Role type
Automation Specialist (Software Engineering)
Builds
API-driven automation tools and self-serve diagnostic solutions
Domain
Telecommunications / Customer Support Automation
Deliverable
production ML models | product features
Required skills
Node.js, EJS, API/Web Services design, MySQL, MongoDB, Linux scripting, application development
Preferred skills
PHP, Python, Postgres, ITIL certification, network/IT stack knowledge, monitoring systems expertise
Technologies
Node.js, EJS, MySQL, MongoDB, Linux
Responsibilities
Develop and deploy applications and APIs for service testing and diagnosis; Design API and self-serve focused solutions; Collaborate with Product Owners on user stories and sizing; Write and maintain high-quality code; Perform production deployments and post-deployment issue resolution; Provide production and pre-production support including after-hours; Identify and escalate technical debt; Participate in Agile ceremonies (Sprint Planning, Stand-ups, Retrospectives); Collaborate with DevOps Engineers on efficiency improvements.