IT Administrator
Core
Provide first-level technical support to the team, resolving hardware, software, and network issues via phone, email, and in-person.
Role type
IT Administrator (Level 1 Support)
Builds
Internal IT operations and user support
Domain
IT Operations / System Administration
Deliverable
client delivery
Required skills
troubleshooting, hardware support, software support, network management, incident documentation, escalation
Preferred skills
Microsoft 365, Active Directory, virtualization, Windows, Linux, networking protocols, cloud services
Technologies
Microsoft 365, Active Directory, Windows, Linux
Responsibilities
Resolve IT-related issues via phone, email, and in-person; troubleshoot hardware, software, and network problems; document incidents; escalate complex issues to senior IT team members.
Seniority
Mid-level, hands-on IC
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