Receptionist - Concierge
Core
First point of contact for customers at Visa Medical Assessment Centres, guiding them through the medical assessment process for Australian visa applications.
Role type
Frontline customer service receptionist
Builds
Customer experience for visa medical assessments
Domain
Healthcare / Government immigration services
Deliverable
client delivery
Required skills
Customer service, attention to detail, communication, IT skills, process adherence
Responsibilities
Greeting customers and addressing their questions, conducting identity and security checks, processing payments, confirming documentation and examination requirements, entering data into customer management systems, explaining the visa medical examination process
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