IT Support
Core
First point of contact for IT support requests across hardware, software, and business applications for office and operational users.
Role type
IT Support Officer
Builds
IT service delivery and process improvements for a logistics company
Domain
Logistics / IT Infrastructure
Required skills
troubleshooting, Active Directory management, Microsoft 365 support, Windows 10/11 support, hardware support, printer/scanner support, mobile device support, basic networking (DHCP/DNS), SLA management
Preferred skills
tertiary qualifications in IT
Responsibilities
Act as first point of contact via tickets, phone, and walk-ins; troubleshoot desktops, Windows environments, network peripherals, and mobile devices; manage user access through Active Directory; provide remote support to branches; manage inbound calls and ticket queues; support printers, scanners, and telephony systems; assist with IT projects; contribute to IT processes and plans.
Seniority
Mid-level, hands-on IC