Full Stack Engineer - Customer Experience
Core
Build tools, integrations, and monitoring systems to enable AI agents and human support teams to resolve customer issues faster and improve the customer experience.
Role type
Full Stack Engineer (Customer Experience)
Builds
AI agent integrations, MCP servers, issue resolution tools, and performance monitoring dashboards
Domain
Health & Fitness Technology / Customer Experience
Deliverable
production ML models | product features
Required skills
Python, TypeScript/JavaScript, SQL, AI system design, automation system development, debugging, AI coding assistant orchestration
Preferred skills
Customer support experience, SRE experience, chatbot development, post-mortem writing
Technologies
Python, TypeScript, JavaScript, SQL, Claude, Devin
Responsibilities
Create integrations and MCP servers for AI agents; design and develop AI systems to find and fix customer issues; develop monitoring systems and dashboards for AI performance; identify automation opportunities in support flows; collaborate with cross-functional teams to reduce root cause analysis time.
Seniority
Mid-Senior, hands-on IC