IT Support Specialist
Core
Lead technology operations and service delivery for retail stores and corporate employees across Australia, managing new store tech rollouts and regional IT support.
Role type
Senior regional IT operations manager (retail)
Builds
Retail store technology infrastructure (POS, networking, hardware) and corporate IT support services
Domain
Retail / Apparel / IT Operations
Deliverable
product features
Required skills
IT operations management, team leadership, retail POS systems, in-store networking, new store technology deployment, corporate help desk support, IT asset lifecycle management, vendor coordination, project management, Australian regulatory compliance
Preferred skills
Global retail brand experience, cross-border data transfer knowledge, security engineering collaboration
Technologies
POS systems, networking equipment, ticketing systems, collaboration tools
Responsibilities
Manage and mentor a regional technical support team, serve as primary escalation point for retail and corporate tech issues, oversee new store technology deployments and vendor coordination, provide corporate help desk support, ensure compliance with local IT regulations
Seniority
Senior, hands-on IC with people management
