Customer Service Officer
Core
Manage customer applications for new or existing utility connections and resolve enquiries through investigation and internal liaison.
Role type
Customer Service Officer (Utility Operations)
Builds
Customer connection outcomes and timely responses for residential and business electricity/gas customers
Domain
Energy distribution (electricity and gas)
Deliverable
client delivery
Required skills
conflict resolution, Microsoft Office proficiency, regulatory knowledge (energy industry), prioritization, written and verbal communication, data management
Preferred skills
safety advocacy, inclusive environment championing, reception operations management
Technologies
Evoenergy systems, Microsoft Office suite
Responsibilities
Resolve customer enquiries including investigation and timely responses; manage reception operations; adhere to energy industry regulations; manage accurate data entry into utility systems
Seniority
Individual Contributor
