Client Services Account Manager
Core
Primary point of contact managing relationships and facilitating registration/qualification for Market Participants in the Texas power grid and wholesale market.
Role type
Client Services Account Manager
Builds
Operational support and registration processes for market participants
Domain
Energy / Electric Grid / Wholesale Markets
Deliverable
client delivery
Required skills
Market participant relationship management, ERCOT market protocols expertise, dispute resolution, registration process facilitation, cross-functional liaison, account planning
Preferred skills
Electric energy industry experience, competitive market understanding, data processing, multitasking
Technologies
ERCOT market protocols, grid operations systems
Responsibilities
Establish and develop business relationships with assigned Market Participants, Facilitate timely resolution of operational issues, Assist with registration and qualification requirements, Develop subject matter expertise and deliver training, Coordinate stakeholder processes and interdepartmental communication
Seniority
Mid-level, hands-on IC