Guest Service Agent
Core
Support the Front Office, Sales, and Banqueting teams by delivering exceptional guest experiences across reservations, arrivals, departures, and the entire stay.
Role type
Guest Service Agent (Receptionist)
Builds
Guest check-in/out processes, reservation management, and room upsells
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
telephone technique, time management, computer knowledge, administrative skills, problem-solving, attention to detail
Preferred skills
Front Office/reservation experience, similar role experience
Responsibilities
Answer and process reservation enquiries, coordinate with other departments, answer and dispatch incoming calls, follow up on guest requests and complaints, support operational teams with administrative tasks
Seniority
Individual Contributor