Governance Assurance Engineer
Core
Oversee operational processes, incident governance, service assurance, and network compliance standards for a national telecommunications infrastructure.
Role type
Governance Assurance Engineer (Operations Command Centre)
Builds
Operational dashboards, governance reports, and management commentary on service performance.
Domain
Telecommunications / Network Operations
Deliverable
dashboards & analysis
Required skills
Incident management, Change management, Problem management, ITIL Foundation, ISO27001, ISO9001, ISO20000, IP networking, Transmission technologies, Risk management, Compliance auditing
Preferred skills
NOC/Operations Command Centre experience, Post-incident review facilitation, Critical infrastructure experience
Technologies
IP networking, Transmission technologies
Responsibilities
Monitor operational performance against KPIs, OLAs, and SLAs; Conduct assurance reviews of incidents and changes; Support Major Incident Management processes; Develop and maintain governance reporting and dashboards; Analyze operational data to identify systemic risks; Maintain operational documentation for audit readiness.
Seniority
Mid-level, hands-on IC
