Content Strategist
Core
Lead content strategy, structure, and voice for Resmed's AI-powered chatbots and conversational interfaces, translating complex clinical content into human-centered language.
Role type
Senior Content Strategist (Conversational Design & AI)
Builds
AI-powered digital health experiences, chatbots, and conversational interfaces for sleep and respiratory condition management.
Domain
Digital Health / Healthcare Technology / Conversational AI
Deliverable
production ML models | product features
Required skills
Conversational design, content strategy, generative AI tools, voice and tone definition, cross-functional collaboration, data-driven iteration, taxonomy development, rapid prototyping
Preferred skills
Health communication, clinical content, regulated industry writing, Agile product environment, CMS platforms (Contentstack), analytics platforms, multimodal content design
Technologies
Generative AI tools, Contentstack, Figma, GitHub, Analytics platforms
Responsibilities
Drive content strategy for chatbots including tone, personality, and interaction patterns; Iterate on dialogue variations using conversation analytics and user feedback; Define and maintain conversational voice and tone standards; Partner with UX, product, engineering, and clinical teams to prototype and refine conversation flows; Evaluate bot performance and surface content recommendations based on user research; Contribute content strategy thinking across broader product experiences
Seniority
Senior, hands-on IC