Dispute Resolution Specialist - Financial Difficulty
Core
Resolve financial complaints and disputes for consumers experiencing financial difficulty through investigation, negotiation, and conciliation.
Role type
Dispute Resolution Specialist (Financial Difficulty)
Builds
Fair and timely resolutions for consumers and financial firms
Domain
Financial services / Consumer protection / Ombudsman
Deliverable
client delivery
Required skills
Financial services knowledge, dispute resolution, negotiation, conciliation, financial analysis, plain English writing, critical thinking, empathy
Preferred skills
Experience in hardship or vulnerability contexts, legal or community sector background
Technologies
None stated
Responsibilities
Manage standard and complex complaints autonomously; investigate disputes and produce preliminary assessments; conduct telephone conciliation conferences; draft clear written outcomes; engage with complainants and financial firms to facilitate resolution
Seniority
Mid-level, hands-on IC