Level 2 Engineer (ICT Support Officer) Geraldton
Core
Provide expert technical support, troubleshooting, and system maintenance for clients via service desk and on-site field work.
Role type
Level 2 ICT Support Engineer
Builds
IT support services for clients (10–200 users) across hardware, software, networking, and cloud environments
Domain
ICT / IT Support / Managed Services
Deliverable
client delivery
Required skills
Microsoft Windows Server, Microsoft 365, Active Directory, DNS, DHCP, Hyper-V, Microsoft Intune, PSA systems, networking fundamentals, backup/recovery
Preferred skills
Microsoft certifications (Azure, M365, Security), cloud platform knowledge, firewall configuration
Technologies
Windows Server, Microsoft 365, Hyper-V, Intune, ConnectWise, Exchange, Active Directory, DNS, DHCP
Responsibilities
Troubleshoot and resolve hardware, software, and network issues; install and maintain desktops, servers, and business applications; manage user accounts and access control; monitor system performance and apply patches; support cloud environment and data centre operations; travel to regional areas for client support
Seniority
Mid-level, hands-on IC