Field Support Engineer
Core
Provide hands-on technical support and IT services in outdoor environments at client sites to manage operations and resolve issues.
Role type
Field Support Engineer
Builds
IT operations continuity and hardware/software deployment at client locations
Domain
Fintech / IT Infrastructure
Deliverable
client delivery
Required skills
network troubleshooting, hardware installation, software configuration, LAN/WAN support, fingerprint machine support, backup and restore, IT asset management
Preferred skills
CCNA certification
Technologies
Microsoft Office, LAN, WAN, fingerprint machines
Responsibilities
Provide service and customer support during field visits, manage daily IT department operations, protect and secure data storage, assist with hardware and software installation, answer technical queries, troubleshoot network connectivity and services (printing, email, internet, file sharing), analyze network activity to prevent errors, support attendance systems, perform backup and restore of files and configurations, ensure accurate allocation of IT assets, apply IT policies and regulations
Seniority
Junior, hands-on IC
