Associate Application Support Engineer
Core
Provide technical support, installation, and troubleshooting for the Somnoware sleep diagnostic platform to clinicians and hospital systems.
Role type
Associate Application Support Engineer
Builds
Post-sales support for Somnoware within hospital systems and integrations of supported diagnostic sleep software systems
Domain
Healthcare IT / Sleep Diagnostics
Deliverable
client delivery
Required skills
complex troubleshooting, root cause analysis, installation and operational quality approval, documentation of client interactions, process improvement identification, user guide creation
Preferred skills
enterprise application support, government agency support experience, Salesforce/Zendesk/JIRA usage, healthcare information systems knowledge
Technologies
Somnoware Platform, Microsoft Office Suite (Word, Excel, PowerPoint, Visio), Salesforce, Zendesk, JIRA
Responsibilities
Respond to customer queries regarding the Somnoware Platform, investigate software errors or failures, upgrade the platform when required, perform remote off-site installation, check on customer incidents providing technical guidance and diagnoses, create user guides and internal documentation, occasionally train junior staff
Seniority
Associate, independent contributor